Employer: Lenovo Japan, LLC
Work location: Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)
Smoking: Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX
Employment condition: Permanent Staff (Probation period: 6 months)
Expected salary: Depending on the current salary and experience, we would make our decision
Overtime allowance: Not applicable
Working hours: 9:00-17:45 (Rest time: 1 hour (12:00-13:00))
Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday
Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc.

Key Responsibilities:

• Act as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers.
• Partner with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points.
• Lead technical discovery sessions and workshops to gather detailed requirements and validate solution approaches.
• Design and architect comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows (e.g., ITx, Employee Workflow, Customer Workflow, GRC, SecOps).
• Develop and articulate the technical value proposition of proposed solutions, demonstrating how they address customer needs and deliver measurable business outcomes.
• Build and present complex solution architectures, technical flows, and integration strategies to diverse audiences, including C-suite executives, enterprise architects, and technical teams.
• Provide expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns.
• Support the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility.
• Conduct technical validation and proof-of-concept activities as needed to demonstrate the viability of proposed solutions.
• Stay current with the latest ServiceNow platform features, product roadmaps, and industry trends, including emerging technologies like AI/Machine Learning.
• Collaborate with product management and engineering teams to provide feedback on customer requirements and market needs.
• Build strong relationships with key technical stakeholders within customer organizations.
• Support the transition of won deals to the professional services or implementation partners, ensuring a clear understanding of the proposed solution and technical commitments.
• Mentor and support other members of the presales and sales teams on technical and architectural topics.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry.
• Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows.
• Demonstrated experience designing and architecting complex solutions for large enterprise customers.
• Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts2 to both technical and non-technical audiences.
• Fluent in Japanese and English communication
• Ability to build rapport and credibility with senior technical leaders and executives.
• Experience responding to technical sections of RFPs/RFIs and contributing to solution scoping and SoW creation.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel as required to customer sites and company events.

Desired Skills (Bonus Points):

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM).
• Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations.
• Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman).
• Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare).

What We Offer:

• Opportunity to work with a leading-edge cloud platform and innovative technology.
• Be part of a collaborative and high-performing presales team.
• Significant opportunities for professional growth and development.
• Competitive salary and benefits package.
• A culture that values innovation, diversity, and making a positive impact.