We are looking for a highly motivated and detail-oriented Global Process & Enablement Manager to lead and evolve global initiatives across Custom Fulfillment Services (CFS). In this strategic role, you will be responsible for optimizing core processes, driving knowledge sharing, enabling sales efficiency, and improving reporting and operational visibility.

This role requires someone who excels at connecting the dots across people, process, and technology — and is passionate about creating scalable, standardized, and automated solutions that enhance both internal efficiency and customer satisfaction.

Key Responsibilities

• Define, document, and standardize end-to-end CFS processes across all regions to ensure operational consistency and scalability.
• Complete initial global process documentation with structured quarterly reviews and updates.
• Identify manual or repetitive tasks and collaborate with stakeholders to implement automation or AI-driven solutions.

• Build and maintain strong working relationships with 100% of regional site teams across geographies.
• Compile and manage a global CFS Best Practice Playbook, sharing practical process insights and regional expertise.
• Act as a Subject Matter Expert (SME) and evangelist for CFS, presenting CFS process improvements or strategic learnings with internal and external stakeholders

• Design and implement automated tools (e.g., Power Apps) for tracking global part number usage, with real-time dashboards accessible by geo.
• Collaborate with MSCT and Operations teams to produce actionable, leadership-level CFS dashboards and monthly reporting packages.
• Ensure visibility of trends, KPIs, and escalations across senior stakeholders to support data-informed decisions.

• Identify and resolve friction points in the sales cycle related to CFS quoting or delivery, driving measurable improvements in quoting speed or win rates.
• Partner with regional Sales Enablement teams in North America and Latin America to deliver localized training and guidance aligned with market needs.

• Champion a culture of continuous improvement and data-driven decision-making across the CFS organization.
• Actively use the Business Management System (BMS) in partnership with regional leaders to surface and address systemic issues such as delays, fulfillment errors, or process breakdowns.
• Ensure CFS operations consistently support a high-quality customer experience through reliability, responsiveness, and proactive issue resolution.

Qualifications

Required

• Bachelor's degree in Business, Operations, Supply Chain, or related field.
• 5+ years of experience in project management, global operations, process improvement, or business program management.
• Strong background in process documentation, workflow design, and cross-functional collaboration.
• Demonstrated experience with automation tools, reporting platforms (e.g., Power BI, Power Apps), and dashboarding.
• Excellent communication, relationship-building, and presentation skills.
• Comfortable working across global time zones and diverse stakeholder groups.

Preferred

• Experience with Service Delivery, fulfillment services, or adjacent supply chain/customer operations functions.
• PMP, Lean Six Sigma certification or process excellence credentials.
• Fluent in English and Portuguese required, written and verbal. Spanish preferred.