Key Responsibilities:

1. Train-the-Trainer (TtT) Program Ownership

• Lead the design and facilitation of Train-the-Trainer (TtT) sessions to certify and empower local trainers.
• Build and support a network of qualified trainers across the AP region.
• Provide ongoing coaching and ensure consistency in delivery quality.

2. Instructional Design & Content Development

• Design, develop, and update training materials (e.g., facilitator guides, e-learning, workbooks).
• Customize global content for local relevance while maintaining core learning objectives and branding.
• Collaborate with SMEs to ensure content accuracy and business alignment.

3. Training Program Management

• Drive end-to-end management of regional training programs, from needs analysis to evaluation.
• Monitor effectiveness using feedback, assessments, and business impact metrics.
• Ensure scalable, compliant, and high-impact delivery across diverse AP region markets.

4. Training Solution Exploration & Deployment

• Identify, evaluate, and implement suitable training formats and technologies (e.g., virtual, in-person, blended) for different countries and audiences.
• Pilot and roll out innovative training platforms or approaches tailored to regional needs.
• Coordinate with vendors and tech teams where necessary to support solution deployment.

5. Regional Enablement & Stakeholder Engagement

• Partner with country HR teams, CX leaders, and business stakeholders to define training priorities and solutions.
• Act as the key bridge between global L&D strategy and regional execution.
• Ensure alignment with business goals while accommodating local requirements and feedback.

Qualifications & Skills:

Bachelor's degree in Education, HR, Communications, or a related field (Master’s preferred).

• 5+ years of experience in Learning & Development, corporate training, or enablement roles.
• Strong PC technical knowledge and ability to support technical product or systems training.
• Field training program experience is required, especially in operational, product, or customer-facing environments.
• Proven success in managing Train-the-Trainer programs across multiple markets.
• Proficiency with LMS platforms and authoring tools (Articulate, Captivate, etc.).
• Excellent facilitation, presentation, and communication skills.
• Strong project management and cross-functional collaboration abilities.
• Fluent in English; additional Asian language(s) is a plus.