We are looking for a proactive and relationship-driven Commercial Service Delivery Manager to oversee onsite service operations across the UKI region. This role is pivotal in ensuring high-quality service delivery through effective partner management, cross-functional collaboration, and operational excellence. You will be the primary service contact for the UKI sales team and onsite customers, managing escalations and driving performance across key KPIs.

Key Responsibilities:

• Primary Service Contact:

Act as the main point of contact for the UKI sales team and onsite customers, ensuring smooth communication and issue resolution.

• Partner Management:

Lead and manage relationships with onsite repair vendors (IBM, Hemmersbach, G Tronics), ensuring high service standards and customer satisfaction.

• Performance Delivery:

Drive results across business KPIs including customer experience, operational spend, and service quality.

• Cross-Functional Collaboration:

Work closely with internal teams (Technical Support, Sales, Logistics, Delivery Managers) to deliver seamless service operations.

• Operational Improvements:

Identify and implement process enhancements to improve service delivery and customer outcomes.

• Governance & Cadence:

Establish and maintain regular review cycles with partners, including weekly progress reviews and quarterly business reviews.

What We’re Looking For:

• Experience in service delivery, operations, or partner management within a commercial environment.
• Strong interpersonal and relationship-building skills, especially with sales teams.
• Ability to manage escalations and de-escalate challenging situations with professionalism.
• Problem-solving mindset with a focus on execution rather than deep technical expertise.
• Comfortable working independently while being part of a remote team.
• Willingness to travel to the UK quarterly for team meetings and partner visits.