The Customer Fulfillment Representative is a key point of contact for assigned accounts, overseeing all aspects of order management to ensure customer satisfaction and ongoing business success.

This role involves reactive and proactive communication through phone and email, maintaining a high standard of service to foster strong, long-term customer relationships.

The representative will be responsible for managing daily customer service tasks, handling order-related inquiries. Acting as a primary liaison for internal teams, the representative supports internal teams, sales staff and customers by providing timely and professional responses to questions related to order or shipment status.

Key Responsibilities:

• Resolve customer inquiries, including those related to shipment/arrival dates, product lifecycle,
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place necessary to maintain service standards.
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests with professionalism and efficiency.

Requirements:

• Bachelor’s degree preferred (relevant experience may be considered in place of formal education).
• Desired: A proactive attitude, openness to learning, and flexibility to embrace changes and new approaches
• Fluent in English, written and spoken
• French is an advantage - not mandatory
• Excel skills - intermediate level (Vlookup, Pivot,..) is mandatory
• Min. 2 years of experience in a similar role.
• Previous experience also with logistic is an advantage
• Organizational skills, prioritization skills needed
• Self-motivated, proactive, and dependable, with the ability to work effectively under pressure.

• An open and stimulating environment within one of the most forward-thinking IT companies
• An international organization with a high focus on all types of Diversity in the team
• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System
• Life & life events insurance, fully covered by company