Technical Support Leader + Service Center Coordinator must combine strong technical skills with competencies in leadership, communication, management, and problem-solving. These skills not only enable the supervision and optimization of the repair process but also ensure that the team is motivated and operates efficiently. By mastering both technical and soft skills, this professional can guarantee smooth operations, high customer satisfaction, and a positive, productive work environment.
The role of a Technical Support Leader + Service Center Coordinator is multifaceted, requiring a unique combination of technical expertise, leadership skills, and problem-solving abilities. They face challenges in areas such as complex technical problems, tight deadlines, quality control, and managing customer expectations. Their ability to apply creative, logical, and empathetic problem-solving techniques ensures smooth operations, high-quality service, and satisfied customers. By fostering a collaborative and well-organized environment, they guide their team through obstacles and ensure that repairs are completed efficiently and effectively.
Key Roles & Responsibilities:
• Responsible for the operation of the laboratory.
• Monitors the quality levels of repairs.
• Acts as a communication channel between technicians and Lenovo.
• Manages equipment, applies feedback, controls operational KPIs and CX, and participates in meetings and projects with other service areas.
Requirements:
Prefered Bachelor’s Degree in Electronics or System Engineering.
Strong knowledge of services operations.
Manager experience
Customer service focus
