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Agent Operations & Analytics Specialist

Lenovo

Lenovo

Data Science, Operations
Shenzhen, Guangdong, China · China · Guangdong, China · Shenzhen, Guangdong, China · Shenzhen, Guangdong, China
Posted on Sep 17, 2025
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General Information

Req #
WD00088446
Career area:
Information Technology
Country/Region:
China
State:
Guangdong
City:
深圳（Shenzhen）
Date:
Wednesday, September 17, 2025
Working time:
Full-time
Additional Locations:
* China - Guangdong - 深圳（Shenzhen）

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Responsibilities：

  1. Manage AI Training Data & Model Operations: Proactively identify high-frequency unclassified and negatively-rated user queries; establish and maintain a complete data pipeline from rapid annotation to model retraining; implement a closed-loop optimization system (AI pre-screening → manual analysis → model refinement).
  2. Oversee Knowledge Management & Self-Service Optimization: Maintain and enhance the knowledge base system, generate semantic variations, and improve answer quality; monitor and analyze self-service performance metrics (answer recall, precision, resolution rate).
  3. Conduct Efficiency & Cost-Benefit Analysis: Build and maintain comprehensive dashboards to track KPIs (intent accuracy, transfer rate, CSAT, self-service rate); establish an ROI evaluation framework to quantify efficiency gains and cost savings from AI self-service solutions; analyze labor cost reduction and productivity improvements achieved through automation; produce regular reports demonstrating the business value and cost optimization impact of AI implementations.
  4. Drive Cross-functional Collaboration & Business Integration: Partner with business units to understand operational processes and identify automation opportunities; serve as the primary liaison between technical teams and business stakeholders; manage and prioritize the AI implementation backlog based on business impact and ROI analysis; drive end-to-end project execution from concept to deployment.

Job Requirements：

  1. Hold a Bachelor's degree or above in Data, Business Analytics, or a related field.
  2. Have 2+ years of work experience in data operations, chatbot management, or related fields.
  3. Possess strong analytical skills with the ability to quantify business value and cost savings.
  4. Demonstrate excellent communication and project management skills.
  5. Be fluent in both Chinese and English.

Additional Locations:
* China - Guangdong - 深圳（Shenzhen）
* China
* China - Guangdong
* China - Guangdong - 深圳（Shenzhen）
Apply now
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