Are you a proactive, results-driven professional with exceptional communication skills and a passion for supporting sales operations and enhancing customer satisfaction? Do you excel in a fast-paced, dynamic environment where your efforts directly drive business success? If so, we want YOU to join our high-performing Sales Support Team!

As a Senior Inside Sales Support Representative, you’ll engage with Sales teams, Lenovo Business Partners, and internal stakeholders to ensure smooth operations and exceptional customer experiences. You’ll tackle challenges head-on, take ownership of tasks, and work collaboratively to deliver prompt, high-quality solutions and optimize sales processes.

What You'll Do:

• Partner with assigned Sales Representatives to manage quote renewals, ensuring smooth approvals and accurate pricing.
• Manage contracts and catalogs - from creation to maintenance.
• Collaborate with key departments (Pricing, CF, COR, Product Team) to streamline operations.
• Support sales productivity with administrative and ad-hoc tasks.
• Own escalation management, prioritizing requests to keep things running efficiently.

What We’re Looking For:

• 3+ years of experience in a similar role with a proven track record.
• Experience with Sales processes and back-office administration.
• Fluency in English and French (spoken and written).
• Exceptional communication skills – professional & clear.
• Customer-focused mindset with expertise in satisfaction and escalation management.
• Strong analytical & problem-solving skills.
• High energy, self-motivated, and results-oriented.
• Ability to quickly learn and adapt to complex systems and processes.
• Organized, structured, and pressure-resistant.
• Advanced Microsoft Office proficiency.