We are seeking a proactive and customer-focused Sales Operations Specialist to become a key part of our EMEA PN Support team. In this role, you will be the expert advisor for Lenovo's warranty and service products, transforming customer needs into tailored, value-added solutions. You will be responsible for the entire lifecycle of a service offer—from custom creation and proactive consultation to tracking and cross-functional collaboration—ensuring our customers receive the best possible support and maximizing service attachment rates.

What You Will Do:

• Develop and create custom part numbers and tailored warranty service packages to meet specific customer and partner requirements.
• Actively consult with sales team on Lenovo Services products, analyzing customer needs to recommend the optimal warranty solutions and drive service attach rates.
• Prepare custom service offers based on customer-warranty entitlement, including upgrade options and pricing.
• Track, manage and monitor the status of custom part numbers from creation to sale and EOL.
• Collaborate with other Geo teams to support the Part Number enablement on a worldwide scale.
• Work closely with registration teams, supply chain team and other internal departments to ensure seamless service delivery, communicate new service offerings, and obtain necessary approvals.

Qualifications & Skills:

• 3+ years of experience in sales/sales-like environment
• Strong analytical skills with the ability to interpret customer data (e.g., serial numbers, usage reports) to generate insights and create compelling offers.
• Excellent communication and consultation skills, with the ability to explain technical service concepts in a clear and persuasive manner.
• Highly organized, with a track record of effectively managing multiple tasks and tracking details through a full lifecycle.
• Proactive and results-oriented mindset, with a talent for identifying opportunities and anticipating customer needs.
• Experience with SAP systems and proficiency in Microsoft Office Suite (especially Excel for data processing and reporting).
• Previous experience in the IT hardware or warranty services industry is a strong plus.