General Information
Req #
WD00080423
Career area:
Engineering
Country/Region:
Hong Kong
City:
Hong Kong
Date:
Thursday, October 9, 2025
Working time:
Full-time
Additional Locations:
* Hong Kong
Technical Support Officer II
Lenovo
IT, Customer Service
Brooklyn, NY, USA
Posted on Oct 9, 2025
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
The incumbent directly reports to E/AE and is responsible for performing preventive and corrective maintenance on designated equipment and sub-systems, as well as managing daily operations.
In addition to these primary duties, the incumbent is also responsible for:
- Participating in technical projects, which may involve the installation and integration of equipment/network systems.
- Assisting in the establishment of maintenance procedures.
- Supporting E/AE in managing the inventory of equipment and spare parts.
- Resolving technical issues and suggesting minor modifications to enhance system efficiency and reliability.
- Performing first-line service recovery and post-recovery tasks related to fault identification and clearance to ensure uninterrupted service.
- Undertaking round-the-clock shift duties as required.
Additional Locations:
* Hong Kong
* Hong Kong