We are looking for an experienced Shift Network Engineer (L2) to AA ANS Team. The role requires providing 24x7 network monitoring, incident handling, and L2 troubleshooting support for mission-critical airport network infrastructure.

The Job

• Monitor and maintain network performance and security using enterprise NMS and SIEM tools.

• Provide L2-level troubleshooting for LAN/WAN, Wi-Fi, and firewall-related incidents.

• Perform in-depth root cause analysis and recovery for network and security connectivity issues.

• Handle incident escalation, liaise with vendors and internal teams for problem resolution.

• Support configuration changes, patching, and preventive maintenance according to SOPs.

• Maintain detailed incident and change logs, ensuring timely updates to the ticketing system.

• Collaborate with L3 engineers and security teams to maintain network availability and compliance.

• Participate in network improvement, migration, and optimization projects when required.

The Person

• Diploma or Degree in Information Technology, Computer Science, or related discipline.

• Minimum 3 years of experience as an L2 Network Engineer in enterprise or mission-critical environments.

• Valid CCNP or HCIP certification is required.

• Solid knowledge of TCP/IP, VLANs, OSPF, BGP, and switching technologies.

• Strong experience in Check Point, Palo Alto, and Fortigate firewalls (policy, NAT, VPN troubleshooting).

• Familiar with ITIL processes, incident/change management, and 24x7 SOCC/NOC operations.

• Willing to work in 24x7 shift rotation at the Airport SOCC, including weekends and public holidays.

• Strong analytical, communication, and problem-solving skills under pressure.