Lenovo
Role Summary:
The IT Network Support Engineer is responsible for maintaining and supporting IT infrastructure and network systems at the designated site or geographic region (GEO). This role ensures the reliability and performance of critical business applications, provides timely customer support to business end users, and actively participates in IT-related projects impacting local operations. The engineer serves as the on-site IT ambassador, ensuring that all technology services align with Lenovo’s global standards and local business needs.
Infrastructure Support & Maintenance
Provide day-to-day support and maintenance for IT infrastructure, including servers, network equipment, and end-user systems.
Monitor and manage network performance to ensure availability, reliability, and security.
Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution within defined SLA levels.
Support system upgrades, patching, and scheduled maintenance activities to minimize downtime.
Incident & Problem Management
Respond to IT incidents, outages, and service requests in alignment with ITIL best practices.
Collaborate with global IT teams to resolve escalated issues affecting enterprise applications or network systems.
Document technical resolutions and maintain accurate configuration records.
Customer Service & End-User Support
Deliver high-quality customer service to internal business users through effective communication and technical expertise.
Support local devices, printers, and collaboration tools (e.g., Microsoft Teams, VPN access, mobile devices).
Provide user training or guidance on IT tools, security best practices, and new technologies.
Project Participation & IT Governance
Participate in global and regional IT projects, including infrastructure deployment, network upgrades, or system migrations.
Ensure compliance with corporate IT standards, policies, and security frameworks.
Act as an IT ambassador for the local site, liaising between business units and corporate IT to address operational needs.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
3+ years of experience in IT infrastructure, systems administration, or network support.
Strong understanding of LAN/WAN networks, TCP/IP, DNS, DHCP, VPN, and firewalls.
Hands-on experience with Windows and/or Linux operating systems, Active Directory, and common enterprise tools.
Excellent troubleshooting and diagnostic skills across hardware, software, and networking layers.
Strong communication and customer service orientation.
Professional certifications such as CompTIA Network+, CCNA, or Microsoft Certified: Azure Administrator Associate.
Experience supporting hybrid cloud environments (Azure, AWS) or virtualization technologies (VMware, Hyper-V).
Familiarity with ITIL processes and service management tools (e.g., ServiceNow).
Experience with endpoint management systems (e.g., SCCM, Intune).
Ability to manage multiple priorities in a fast-paced, global IT environment.
Demonstrated experience collaborating with cross-functional or remote teams.