1. Core Operations & Maintenance

• Responsible for the operation and maintenance of Marketing & Sales readiness applications (Cost, Pricing, AEM, Account Service, etc.).
• Perform troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA.
• Respond to and resolve user inquiries and service requests promptly.
• Monitor system health proactively to ensure stability and availability.

2. Technical Leadership & Process Optimization

• Act as the technical lead for assigned applications, with deep understanding of business processes and system architecture.
• Analyze complex single-system and cross-functional issues, providing effective solutions.
• Coach and mentor associate team members to deliver high-quality IT operational services.
• Collaborate with upstream and downstream IT engineers to resolve cross-system issues and propose data flow optimization.

3. Intelligent & Automated Operations

• Drive intelligent operation initiatives, including automation and AI-based solutions.
• Utilize operational data analysis to identify improvement opportunities and implement enhancements.
• Engage with development teams to deliver solutions and ensure smooth transition from development to operations.

4. Global Collaboration & Continuous Improvement

• Partner with Product teams for initial technical analysis and troubleshooting.
• Participate in enhancement planning, sprint follow-ups, and early engagement in knowledge transfer (KT) and post-go-live support.
• Operate in a global environment, ensuring compliance with international best practices and fostering cross-regional collaboration.