General Information

Req #

WD00089756

Career area:

Information Technology

Country/Region:

Malaysia

State:

Wilayah Persekutuan Kuala Lumpur

City:

Kuala Lumpur

Date:

Thursday, October 16, 2025

Working time:

Full-time

Additional Locations:

* Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

You will:

Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
Chairperson of the Change Advisory Board (CAB)
Identify areas of improvement in change process when change fails to complete within change windows
Analyze, track, record, report and update regularly on change tickets
Work with internal team to identify potential process, monitoring, resolution to improve on change management
Prepare reporting as part of deliverables to the customer
Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard
Participate and provide assistance for audit, ISO and general compliance and assurance activities

You bring:

Expert knowledge in Change management process in ITIL, procedures and standard operating work.
Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP.
Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word)
Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc)
Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role
Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role
Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus
Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders
Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service
Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
Excellent communications skill in Cantonese, English, Mandarin.
Ability to work in shift as per roster or on call basis in a 24x7 operating environment

#LPS

Additional Locations:

* Malaysia

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Operation Mgmt Specialist

General Information

Why Work at Lenovo

Description and Requirements