This role is pivotal in supporting strategic decision-making by providing data-driven visibility into delivery performance, efficiency, cost, and capability improvements.

Key Responsibilities:

• Data Management & Analysis

  • Capture, consolidate, and maintain operational data and delivery metrics for the HCSAI business.

  • Translate raw data into meaningful insights, trends, and visualizations to support decision-making.

  • Identify gaps, patterns, and improvement opportunities across delivery operations.

• Operational Reporting

  • Lead the preparation of weekly, monthly, and quarterly business reports for leadership reviews.

  • Develop dashboards and scorecards that showcase delivery performance against key KPIs.

  • Present insights and recommendations to senior leadership on delivery trends, risks, and opportunities.

• Cross-Functional Collaboration

  • Work closely with delivery leads, business unit heads, and vertical leaders to align operational data with business objectives.

  • Partner with finance, strategy, and operations teams to ensure accuracy, consistency, and relevance of data.

  • Support strategic initiatives by providing data insights and business impact analysis.

• Strategic Performance Reporting

  • Track and report performance across the 5 Cs framework: Cost, Capability, Capacity, Competitiveness, and Customer value.

  • Provide quarterly updates highlighting key changes, improvements, and strategic shifts in delivery performance.

  • Drive continuous improvement in data quality, reporting cadence, and analytics maturity.

Required Skills & Experience:

• 10–15 years of experience in Business operations, business analytics, or delivery performance management, preferably in a cloud or infrastructure services context.

• Proven expertise in data analysis, reporting, and visualization (Power BI, Tableau, Excel, etc.).

• Strong understanding of delivery metrics, operational KPIs, and business performance frameworks.

• Excellent communication, presentation, and stakeholder management skills.

• Experience in cross-functional collaboration with senior leadership and global teams.

• Strong problem-solving and strategic thinking ability with a high attention to detail.

Preferred Qualifications:

• MBA or equivalent degree in Business, Operations, or Analytics.

• Experience in Hybrid Cloud Delivery, Automation, or Infrastructure Services Operations.

• Exposure to financial analysis and cost optimization in IT delivery environments.

Key Attributes:

• Strategic mindset with operational rigor.

• Data-driven and outcome-oriented approach.

• Ability to translate complex data into simple business insights.

• Collaborative and influential across multi-functional teams.