Lenovo is seeking a Junior ServiceNow Developer to support ongoing development, configuration, and enhancement of ServiceNow solutions. The ideal candidate will have hands-on experience in the ServiceNow platform, be eager to learn, and work closely with senior developers, architects, and business analysts to deliver high-quality solutions for global customers.

Key Responsibilities

• Assist in the development, configuration, and customization of ServiceNow applications, including modules like Incident, Problem, Change, Service Catalog, and CMDB.

• Work with Senior Developers and Architects to design and implement workflows, business rules, and integrations.

• Support Service Portal development, including widgets, client/server scripting, and UI customization.

• Participate in requirement analysis sessions and translate functional needs into technical tasks.

• Perform unit testing, UAT support, and issue resolution during implementation and post-deployment phases.

• Maintain clear and concise technical documentation for developed features.

• Support integration activities with external systems using REST/SOAP APIs.

• Troubleshoot and resolve application issues, including root cause analysis.

• Contribute to continuous improvement initiatives and ServiceNow best practices.

Required Skills

• 2–4 years of hands-on experience in ServiceNow development.

• Strong understanding of ServiceNow concepts such as Business Rules, Client Scripts, UI Policies, Script Includes, and Catalog Development.

• Familiarity with Service Portal development (widgets, HTML, CSS, AngularJS).

• Exposure to REST/SOAP integration with external systems.

• Good understanding of ITSM modules (Incident, Change, Problem, Request).

• Basic knowledge of database concepts (SQL).

• Strong problem-solving, debugging, and analytical skills.

• Good communication skills and ability to collaborate in a global, cross-functional environment.

Preferred Skills

• ServiceNow CSA (Certified System Administrator) certification (preferred).

• ITIL Foundation certification (preferred).

• Experience with Agile / Scrum methodologies.

• Exposure to Performance Analytics or Discovery is a plus.

Behavioral Attributes

• Eagerness to learn and grow in a fast-paced ServiceNow environment.

• Strong ownership mindset and attention to detail.

• Ability to work collaboratively with distributed global teams.

• Flexible and adaptable to changing priorities.