At Lenovo, our Inside Sales Team is a strategic engine for growth across our Intelligent Devices Group (IDG), Infrastructure Solutions Group (ISG), and Solutions & Services Group (SSG). Focused on key accounts, the team builds strong customer relationships, delivers tailored solutions, and executes impactful sales initiatives. We are a high-performing, data-driven, and customer-centric team that thrives on collaboration, innovation, and results.

Job Responsibilities

• Drive Sales Performance: Lead the Inside Sales Representative (ISR) team to exceed sales targets, ensuring strong performance across both revenue and profitability metrics.
• Team Coaching & Development: Mentor and guide ISRs, supporting their professional growth and assisting with escalations and complex customer engagements.
• Operational Efficiency: Oversee daily sales operations, ensuring prompt handling of customer inquiries and requests. Monitor outbound call KPIs and reduce operational errors.
• Profit Levers & Initiative Execution: Implement and drive initiatives that enhance profitability through programs, accessories, and services across IDG, ISG, and SSG portfolios.
• Data-Driven Performance Management: Utilize analytics to assess ISR performance, identify trends, and develop strategies for continuous improvement.
• Cross-functional Collaboration: Partner with backend teams to resolve operational challenges and streamline processes that enhance sales outcomes.
• Mentorship & Team Engagement: Foster a high-energy, engaged team culture. Ensure effective onboarding of new ISRs and support them in meeting performance benchmarks.
• Campaign Management: Lead the planning and execution of sales campaigns and programs to boost team performance and achieve strategic goals.
• Performance Management: Conduct regular reviews, provide actionable feedback, and cultivate a culture of accountability and growth.
• Sales Pipeline Optimization: Manage and optimize the sales pipeline, ensuring timely follow-ups and maximizing lead conversion.
• Cultural Leadership: Champion a collaborative, innovative, and high-performance team environment.

Job Requirements

• Bachelor’s degree in business, IT, or a related field.
• Minimum 4–5 years of experience in People manager experience,
• Advanced proficiency in MS Office, Outlook, and CRM tools.
• Strong leadership presence with a passion for achieving high-performance outcomes.
• Proven sales experience, ideally within the technology or IT industry.