As a Senior Storage Engineer for Premier Advance Technical Support - Storage, you will be providing support to enterprise customers, using Lenovo ThinkSystem DE,DM, DG, and DS storage products under Lenovo’s portfolio, in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Basic Qualifications:
- Education - Bachelors Degree in Computer Science, Engineering or related field
- 5 years of experience in technical support
Additional Qualifications:
- Storage Experience with Block, File, Object Storage and Page (NVMe)
- Experience with DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
- Experience with Storage ONTAP and ONCOMMAND OS functions
- Setting up and Managing Volumes, LUNs, groups
- Tiering,Thin Provisioning, Deduplication, Replication, Snapshots, Snap Mirroring, Compression, use of Storage Encryption.
- High availability pairs and failover
- Multi Storage Node clustering
- Experience with RAID and DDP groups
- Topology Management (experience installing, using, and debugging)
- Full DD/FW, OS stack from the Severs, Switches, Storage including Multipath and failover driver and configurations.
- Must have experience with DE/DM storage systems such as Data ONTAP, Clustered Data ONTAP / ONCOMMAND Storage Manager
- Fiber Channel
- iSCSI
- Ethernet
- NVMe over FC,over Fabric, SAS-SCSI (RAID /SAS HBA), RDMA
- VLAN and WWN management
- Linux (RHEL, SuSE)
- VMware, vSAN (VASA, VVols)
- Windows Server OS
- CIFS, iSCSI, and NFS use and debugging
- Set up and install multipath drivers
- Experience with Kubernetes is a plus but not required
- Storage OS experience
- SANtricity, SVC, Rest API, CLI use is a plus
- Experience in writing documentation, and procedures
- The use of Python and other scripting and automation tools is a plus
- Working with End customers, Partners, Field Engineers, and Service support personnel
- Proven experience in Debugging Storage issues and in tuning for performance.
- Good communication skills in presenting issues and the proposed solutions.
- Demonstrable experience in any three of the following infrastructure technologies:
- Enterprise Storage, including Software-defined Storage (ThinkSystem DE/DM/DG Systems)
- Virtualization (ESXi, vCloud Director, vRealize, vSAN)
- Hybrid Cloud Technologies like (AWS and Azure) is a Plus
- All-Flash Storage
- Software-defined and Object Storage
- Data Protection technologies
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
- Overall Work experience in storage technical domain.
- Experience in Storage technologies and integrations
- Willingness to work in a 24/7 shift environment using the Follow-The-Sun support model.
- On-call rotation for weekends and holidays.
- Storage certifications (NCTA, NCDA, NCIE) Preferred
This role offers the flexibility to be home-based anywhere in the United States. If you're near our Chicago or Raleigh offices, we follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!
The base salary range budgeted for this position is $110,000 to $125,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com.
In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/14/2026 – this applies to both internal and external candidates
