Key Responsibilities
- Monitor, identify, and resolve EDI stuck orders in a timely and accurate manner.
- Perform detailed root‑cause analysis on order failures and partner with cross‑functional teams to implement fixes.
- Serve as first‑line support for EDI order flow issues, escalating complex items as needed.
- Maintain operational dashboards and tracking for EDI errors, stuck orders, and related KPIs.
- Partner with GSC, Operations, Finance, Sales, and Digital Transformation teams to facilitate smooth order processing.
- Support ongoing improvements in the EDI order flow, including data quality and process optimization.

Required Skills & Qualifications
- a Bachelor’s degree and at least 5 year experience in IT, Business, Operations, or related field OR equivalent relevant experience.
- Strong troubleshooting and analytical skills.
- Ability to manage multiple priorities in fast‑paced environments.

Preferred Qualifications
- Experience with EDI, order management systems, or ERPs (SAP preferred).
- Experience analyzing system errors or order failures.
- Familiarity with API/EDI transactions and mapping concepts.
- Strong organizational and documentation skills.

Why This Role Matters
This Technical Specialist will ensure that order flows function with minimal interruption, leading to improved customer satisfaction and a more resilient operational ecosystem while enabling the Technical Project Manager to focus on transformation initiatives.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.