We are looking for a high-impact SMB Transformation Manager to drive strategic growth and transformation initiatives for the Lenovo Pro program. This role will drive a mission-critical transformation to accelerate SMB growth by building and scaling a global maturity model across geographies. The ideal candidate brings a strong growth mindset, thrives in ambiguity, and excels at influencing across a large global organization to turn strategy into scalable, customer-centric execution.

Responsibilities:

• Identify SMB Revenue Growth Opportunities through new programs, offerings and benefits across regions, segments and channels

• Execute Global SMB Transformation Strategy: Define and deliver end-to-end transformation roadmap to advance SMB maturity across geographies, aligning teams to a unified vision for growth.

• Build & Scale the SMB Maturity Model: Develop and operationalize a structured maturity framework that identifies gaps, prioritizes opportunities, and enables step-change growth across regions.

• Drive Cross-Functional Alignment & Influence: Partner across marketing, sales, product, and operations to align on priorities, influence decision-making, and ensure coordinated execution in a highly matrixed environment.

• Translate Insights into actionable strategies and continuous optimization: Leverage data, analytics, and market insights to identify growth opportunities, inform strategy, and measure the impact of transformation initiatives.

• Enable Global Consistency with Local Flexibility: Collaborate with regional teams to tailor strategies based on market maturity while maintaining a consistent global framework and standards.

• Partner with regional and global teams to evaluate SMB maturity across geographies, identify key capability gaps, and build strategic roadmaps that enable scalable growth, improve customer experience, and drive performance outcomes

• Operationalize at Scale: Create scalable playbooks, processes, and tools that enable consistent execution and accelerate maturity progression across geographies.

• Drive Omnichannel Strategy Integration: Connect and align eCommerce, marketing, and sales motions to deliver a seamless, end-to-end customer experience across the SMB lifecycle.

• Establish & Monitor Performance Metrics: Define, track, and optimize key KPIs to measure business performance, inform decision-making, and ensure accountability across transformation initiatives.

Requirements

• Bachelor’s degree in business, marketing or related field, with 8+ years demonstrated expertise in eCommerce, digital transformation or customer lifecycle strategy.

• Proven ability to lead through influence in a highly matrixed global organization, managing stakeholders and guiding cross-regional teams to gather insights, prioritize initiatives and drive alignment against a unified strategy.

• Deep knowledge of SMB segment dynamics, eCommerce ecosystems and omnichannel engagement models including how marketing, sales, and digital experiences connect to drive acquisition, retention, and growth.

• Strong organizational, project management, analytical and quantitative skills to manage multi-workstream initiatives from end-to-end.

• Attention to detail and results oriented.

• Strong written and verbal communication skills.

• Exceptional interpersonal and relationship-building skills, with the ability to adapt to diverse situations and collaborate seamlessly across global teams.

• Resourceful, proactive, and self-motivated.

• Willing to be flexible and adapt to changing requirements when needed.

• Strong strategic thinking and problem-solving skills.

• Thrives in a fast-paced, global environment.