The Executive Director, WW Digital Platform is a senior executive responsible for the end-to-end digital and platform foundation of our Global eCommerce business.

This role integrates:

• Customer Experience (UX)

• eCommerce IT platform & architecture

• AI capabilities & digital intelligence strategy

The WW Digital Platform leader ensures that our digital infrastructure, experience design, and AI investments operate as a unified growth engine; enabling scalable revenue, operational efficiency, and differentiated customer experience. The WW Digital Platform organization ensures that our platform, customer experience, AI capabilities, and digital engine operate as a unified growth system aligned to commercial outcomes. This role brings together UX, platform, data, and automation to accelerate innovation and reduce friction across the customer journey.

This is a global business leadership role with deep digital fluency, not a pure technology operations role.

Key Responsibilities:

1. Digital Experience Leadership (UX)

• Define and own the global digital experience strategy

• Drive measurable improvements in conversion, usability, and customer satisfaction

• Ensure consistency and scalability across consumer, SMB, and B2B experiences

• Balance brand, performance, and commercial outcomes

2. eCommerce Global Platform & Technology Strategy

• Own the reliability, scalability, and modernization of the eCommerce platform

• Own the strategy and efficacy of essential capabilities, including internal search, payments, and platform product management.

• Establish architectural standards and long-term platform roadmap

• Align technology investments with commercial growth priorities

• Improve time-to-market for digital capabilities

3. AI & Digital Intelligence Strategy

• Define enterprise AI strategy for eCommerce

• Integrate personalization, automation, and data-driven decision systems

• Prevent fragmentation of AI initiatives across teams

• Ensure measurable ROI on AI investments

4. Cross-Functional Global Integration

• Partner closely with geographic eCommerce Sales General Managers on commercial priorities

• Partner with Finance on digital investment governance

• Partner with HR on digital capability and talent strategy

• Serve as executive owner of platform innovation and modernization initiatives

Success Metrics:

• Conversion rate improvement

• Platform reliability and performance metrics

• AI adoption and revenue impact

• Digital feature velocity

• Cost efficiency of platform investments

Basic Qualifications:

• Bachelor’s degree in Business, Computer Science, Operations, Marketing, or a related field (Master’s degree preferred)

• 15+ years in digital, eCommerce, or platform leadership

• Proven executive-level ownership of digital platforms

• Experience scaling complex, global digital ecosystems

Preferred Requirements:

• Demonstrated success integrating UX, engineering, and data capabilities

• Strong track record of delivering measurable business outcomes

• Systems thinker with enterprise perspective

• Strong cross-functional influence

• Commercially fluent (understands revenue drivers)

• Balances innovation with operational discipline

• Builds global high-performing technical and digital teams

• Data-driven decision maker

• Cultural champion of We Are Lenovo leadership priorities and values

• Experience leading AI-driven transformation initiatives

• Background in modern cloud-based or composable commerce architectures

• Experience in matrixed, global organizations

Why This Role Matters

In an eCommerce organization, the platform is the storefront. The Global eCommerce WW Digital Platform lead will ensure that:

• Digital experience drives conversion and loyalty

• Technology enables growth rather than constrains it

• AI investments translate into commercial outcomes

• B2B Online becomes a scalable revenue engine

This role will provide clear ownership of digital capability, reduce cross-functional friction, and create a foundation for sustained growth.

The base salary range budgeted for this position is $200-000-$240,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/1/2026 this applies to both internal and external candidates.

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