The Job

• Oversee all technical aspects of project and solution delivery, managing both local and remote team members to ensure successful outcomes.
• Configure and implement AIOps solutions, e.g. BMC Helix and ServiceNow, including integration with industry-standard components such as SSO and LDAP.
• Design and develop cutting-edge proof-of-concept applications, driving adoption of emerging technologies beyond AIOps solutions.
• Define and guide the overall application design for both front-end and back-end components in alignment with solution architecture.
• Demonstrate leadership in collaborating with third-party vendors and client IT teams, showcasing the LPS’s best practices and industry-leading capabilities.
• Coach team members on implementation methodologies, configuration techniques, and best practices for AIOps solutions and general application development.
• Facilitate workshops to capture business requirements, identify use cases, and establish value-driven acceptance criteria.
• Drive enhancements to implementation methodologies and service offerings based on lessons learned and engagement feedback.

The Person

• Higher Diploma or equivalent professional experience in a related field.
• Proven technical expertise in web technologies with a strong ability to quickly learn and adapt to new technologies.
• Excellent communication and presentation skills, capable of articulating both technical and business concepts effectively.
• Demonstrated experience supporting sales campaigns for commercial and enterprise clients.
• BMC Helix, ServiceNow and/or ITIL certifications are highly desirable.
• Proficient in spoken and written English, Cantonese, and Mandarin