Customer Experience Analytics Manager

Lenovo

Lenovo

Data Science, Customer Service

Bengaluru, Karnataka, India

Posted on May 5, 2026

General Information

Req #
WD00097451
Career area:
Data Management and Analytics
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, May 5, 2026
Working time:
Full-time
Additional Locations:
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Requirements

  • Minimum of 10 years of hands-on experience in Customer Analytics, B2B marketing or Sales analytics project
  • Program management experience, preferably with marketing and Sales analytics and automation platforms.
  • Degree in Engineering, Statistics, Mathematics with an additional marketing qualification
  • Hands-on experience in B2B sales is desired; Experience in working on CRM platforms such as Dynamics 365 will be an added advantage
  • Exposure to external data bases is preferred.
  • Knowledge of SAS, R, Python and ML will be an added advantage
  • Ability to effectively convert business problems into pragmatic analytics solution is a must.
  • Ability to build and collaborate with broad network of entities including development teams, IT, regional and worldwide teams with strong communication, project management with collaborative style.
  • Spoken and written English must be exemplary.

Key Responsibilities:

  • Manage features, functionality and scope of one or more proprietary Customer Engagement analytics platforms
  • Provide advice and guidance on future enhancements to the proprietary logics & insights as well as new developments
  • Work with the executive sponsor, development teams and Marketing and Sales to plan, develop, test and release periodic updates
  • Build and leverage relationships with external marketing technology, data base and platforms vendors to enhance the effectiveness of proprietary tools
  • Requirement gathering and formulation of business logic to provide solutions.
  • Evangelize the capabilities of the tools among internal teams and departments
  • Manage the operationalization of the tools & available insights in identified regions and across integrations with other tools
  • Ensure constant uptime of the tool by working with IT, analytics and regional teams
  • Ensure data from multiple internal functions like sales, marketing, product & customer experience in the tools are complete and up to date
  • Work with external vendors to evaluate, negotiate and source fresh and updated data for future enhancements
  • Mine the data and develop additional insights leveraging the internal and external data while considering user requirements and feedback

Additional Locations:
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
NOTICE FOR PUBLIC
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