Production Support Lead’s Core Responsibilities:

• Oversee all activities in production services team and accountable for the system working of Control-M
• Assign batch jobs and scheduler to the L1 SMC team for monitoring
• Properly arrange staff duty roster, scheduler encompassing breaks, holiday, medical leaves, emergency leaves, etc to ensure sufficient support to perform day to day management of the batch job request
• Assist and guide production services team in handling troubleshooting related to batch job scheduling, administration, job runs, change request, incident
• Ensure production services support operates in an orderly manner.
• Guide and advise production services team on daily tasks and escalations
• Assist or participate in any activities that been assigned by SMC Lead in related to production services
• Take responsibilities to perform Service Request/Change Request that raised by System or Application’s team on batch job, scheduling, Control-M.
• Act as Incident Coordinator and closely work with Incident Manager on major incident and potential major incident tickets on batch job and control-M
• Prepare procedures (SOP) for Control-M and Batch Scheduling/Job support under production services support.
• Prepare daily, weekly, monthly and adhoc report for management review.

• Perform administration of the Control-M
• Perform daily task and change request on production services.
• Perform incident management on batch job failure/scheduler issue
• Update the L1 SMC monitoring team to ensure all batch and ah-hoc jobs are properly monitor and escalated if issues.

• Diploma/ Degree holder in Computer Engineering/ Information Technology or related disciplines.
• 3-4 years of experience in IT management or data centre operations management;
• Experience in tools used for batch job management (Control-M) will be an added advantage.
• Experience in configuring jobs in Control-M and troubleshooting failed batch jobs
• Possess Control-M certification is highly advantages
• Good understanding and with passion to learn broad knowledge on IT Operations management
• Good problem-solving skills, background analytics, a team leader attitude and focus on excellent customer service/support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Willing to work on standby mode.
• Required Language(s): English, Cantonese is an advantage