We are looking for a strong leader to join the Global Accounts Customers Operations Org as our next GPM Director.

Global Accounts is home to a network of collaborative teams who work together to delight the world’s largest customers. Operations, sales, technical specialists, finance, and fulfillment cooperate to deliver exceptional customer experience through our best-in-class product portfolio and services. Our teams speak 100 languages and live in 60+ countries, making us truly global in every sense of the word.

The GPM Director will lead a team of Global Project Managers (GPMs). GPMs are the operational focal point for our Global customers and manage day-to-day operations across all lines of business WW. They are responsible for managing key operational aspects of complex, strategic global customer needs to realize worldwide revenue, profit, and customer satisfaction.

The successful candidate will excel at the following:

• Leadership: You must be able to motivate and lead in a matrixed environment, across multiple regions and functions
• Collaboration/teaming: You will promote a collaborative, cooperative, and synergistic approach to driving issue resolution with your team, peers in the Customer Ops organization, sales leaders, and functional leaders in other organizations.
• Communication: Whether it’s written, verbal, or in person, being an effective communicator is critical to succeeding in this role. This includes conflict resolution and managing cultural differences.
• Developing talent and building an effective team: GPMs tackle our customers’ largest and most complex operational challenges. You will develop a high-performing team by attracting, retaining, and growing the best talent, developing our future leaders.
• Strong operational business acumen: You recognize the critical role that operations plays in the success (or failure) of a customer’s experience with Lenovo.
• Process oriented and able to navigate through ambiguity. You quickly learn and integrate processes, systems, and tools and understand their limitations in order to find creative solutions and think outside the box.
• Strategic thinking: You can quickly understand both Lenovo and our customers’ global corporate strategies and can develop a plan of action to implement this throughout your organization.

This is a North America-based position, located in Morrisville, NC. Hybrid Schedule 3 days in office 2 days remote.

Basic Qualifications

• Bachelor’s degree
• 8+ years in customer operations or equivalent experience
• 5+ years of team leadership experience
• Strong communication, stakeholder management, and problem-solving skills
• Proven ability to manage complex customer requirements and deliver results
• Ability to think strategically and navigate ambiguity
• Experience working in a global, matrixed environment

Preferred Qualifications

• MBA or advanced degree
• PMP certification
• Strong process improvement mindset
• Experience leading transformation and scaling teams