Role Summary: The Solution Architect serves as the primary technical designer for the ISS AI Vertical Solution. The role is responsible for defining end-to-end technical blueprints that allow the AI orchestration platform to integrate into complex multi-vendor ecosystems. This position bridges product strategy with scalable execution, serving as the lead technical authority for the organization.

Key Responsibilities:

• Architectural Strategy: Design infrastructure-agnostic blueprints supporting deployment across public cloud, private data centers, and multi-vendor edge hardware.
• Ecosystem Integration: Define and document technical standards for high-scale integration with major SaaS platforms (e.g., Salesforce, ServiceNow, Zendesk).
• Technical Pre-Sales: Support Product Management in leading technical discovery sessions and designing customized solutions for strategic enterprise clients.
• Standardization: Develop reusable reference architectures to minimize bespoke engineering and accelerate time-to-market for new customer verticals.

Skills and Requirements:

• Systems Architecture: 8+ years in Enterprise Architecture or Technical Consulting with a focus on hybrid-cloud environments.
• Integration Expertise: Proven experience with API-first design, event-driven architecture, and enterprise middleware.
• Strategic Design: Ability to balance cost, performance, and data sovereignty requirements within a corporate environment.
• Education: Bachelor’s or Master’s degree in Computer Science or a related engineering field.