We are looking for a motivated Service Delivery Operations Professional to support our Premier Support team.
At this role you will be supporting the Call Center activities and Service Delivery Operations and focus on understanding, analyzing and driving KPI performance by interpreting Power BI dashboards and Excel reports and creating clear business presentations, reports and action plans. Additionally, the role involves identifying and driving process improvements, as well as coordinating activities and projects between internal teams and stakeholders. If you have strong communication skills, project management experience, and a talent for making data easy to understand, we invite you to join our dynamic, international environment!
The ideal candidate has knowledge of commonly used concepts, practices, and procedures within service support functions. Experience with call center operations, service functions, and Microsoft Dynamics will be considered a plus.
Key Responsibilities:
- Analyze and interpret Power BI dashboards and Excel reports to extract key business insights.
- Create clear, user-friendly reports and presentations for business stakeholders, translating technical and data-driven information into easy-to-follow business summaries.
- Understand the scope of various service initiatives and provide support to the Premier Leadership team to drive KPIs.
- Understand and familiarize with the main Microsoft-Dynamics-based CRM, supporting the team by extracting information, supporting the creation of dashboards and views for further analysis or performance and backlog monitoring and collaborating with other teams on system integration.
- Track and follow up on project and operational tasks to ensure timely delivery.
- Work with internal teams and stakeholders to validate data and drive changes, enhancements, and corrections.
- Support continuous improvement initiatives in reporting, communication, and process efficiency.
Requirements:
- Previous experience as a Business Analyst, Project Coordinator, Service Delivery Manager, Call Center Manager or similar role.
- Strong ability to read, interpret, and create reports using Power BI and Excel.
- Skilled in creating clear business presentations (PowerPoint).
- Excellent written and verbal communication skills, with the ability to simplify complex information.
- Experience in using AI for analysis.
- Project management experience, including task tracking and stakeholder coordination.
- Strong organizational skills, with the ability to manage multiple priorities independently.
- Self-driven, adaptable, and comfortable working in a fast-paced environment.
- Fluent in English; additional language skills are considered an advantage.
What We can offer You:
- An international team with a high focus on Gender Diversity.
- Employee Assistance Program, e.g., for psychological, legal & financial consultancy
- You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
- Access to training for personal development - Internal E-learning Development Platform Available for Employees
- Mentorship program
Base gross monthly salary from 2 650 EUR , depending on experience + variable part 12% of your annual earnings.
Join us to connect insights, teams, and strategies — where your communication skills and business understanding create real impact. Apply today and grow with us!
