Relationship Manager - Nordics

Lenovo CSS (Channel Solutions and Services) core objective is to support Lenovo sales through the channel by providing financing solutions for Business Partner clients who are purchasing products and services directly from Lenovo. This role will be based in our Budapest COE (Centre of Excellence) and will be to support clients in Nordics.

CSS overview:

· Although only a relatively small team within Lenovo, CSS is responsible for the collection and risk management of nearly $4bn of Lenovo financial assets at any point in time.

· Lenovo invoices the Business Partners, then CSS package and ‘sell’ invoices to a defined group of funders and then are responsible for payment collection from the Business Partners.

· We support Business Partners and IT suppliers across 60+ countries in 23 languages, with continued expansion to additional countries and are a major contributor to Lenovo’s Treasury operation.

· CSS is regarded as a business within Lenovo and as a profit center

Overall Objectives of the job:

To support the objectives of all areas of the Lenovo business with the CSS clients that you are responsible for in Nordics and to monitor and protect Lenovo’s financial assets.

Key Responsibilities:

· Understand Lenovo’s business objectives in the markets and with the clients you support

· Working with the Account Specialists, who provide day to day operational support, manage a large/complex account portfolio operating under multiple financing programs and representing varying degrees of risk.

· Build effective relationships with key individuals in the clients supported, at the highest level.

· Proactive communications and relationship building within the Lenovo Channel organisation and sales and finance teams in the markets you support.

· Monitor clients for ongoing program compliance and take appropriate action in instances of non compliance.

· Clearly and accurately document all customer communications.

· Respond timely and directly to client requests and provide clients with updates on issues requiring resolution.

· Maintain a positive working relationship with clients and all Lenovo personnel.

Required skills, education and experience:

· Bachelor's degree in Finance, Business Administration, Economics, Accounting, or a related field, or equivalent professional experience.

· Excellent written and verbal communication skills in English are required and a working knowledge of other European languages, especially Swedish and/or Danish, and/or Norwegian would be of benefit.

· A minimum 3 years of experience in a client contact financial services position is desirable.

· Thorough knowledge of finance, accounting, business administration, and secured lending principles as typically acquired through a bachelor's degree program or through relevant Lenovo or industry experience.

· A significant degree of analytical and organizational skills will be required. Must be creative in developing new plans and methods to meet client business needs and also to have the drive and tenacity to gain approvals and support from Lenovo support functions.

· Demonstrated ability to manage multiple priorities, solve complex business challenges, and work effectively in a structured and compliant environment.

· Ability to apply creativity and sound judgment to the design and implementation of portfolio management strategies to maximize customer satisfaction and minimize risk to Lenovo and customers.

What Lenovo Can Offer You:

· Meal Allowance

· Employee Referral Bonus

· AYCM Sport Pass Membership

· Well-Being Allowance

· Long Service Awards

· Employee Assistance Program

· Internal E-learning Development Platform