Control Tower Analyst - GICS (Technical Service Delivery)

Lenovo
Lenovo

IT

Bengaluru, Karnataka, India

Posted on Jun 8, 2026

General Information

Req #
WD00100117
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, June 8, 2026
Working time:
Full-time
Additional Locations:
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

1. Monitoring, Reporting & Governance

  • Monitor aged projects, open actions, and delivery risks across GICS portfolios
  • Prepare and maintain real-time workload and performance reports
  • Support critical situation (CritSit) escalation reporting and leadership visibility
  • Perform ad-hoc operational analysis to support Geo Leaders and senior leadership decision-making.

2. Operations Enhancement Tracking

  • Track operational improvement initiatives across ITC/CFS
  • Maintain benefits realization, milestones, and progress reporting
  • Highlight delays, risks, and dependencies to stakeholders

3. Outage & Incident Tracking

  • Track and report service outages within GICS
  • Consolidate outage data, trends, and impact analysis
  • Support leadership reporting on recurring issues and preventive actions.

4. ServiceNow (SNOW) Transition Support

  • Support ACR releases in ServiceNow as part of Phase 1 transition activities
  • Assist in data validation, reporting, and transition readiness tracking
  • Coordinate with SNOW stakeholders and service teams

5. Enablement & Knowledge Management

  • Support Lab Asset management and LCD pilot initiatives
  • Assist in finalizing and uploading KM content into UKM and other KM tools
  • Participate in manual driver testing and validation activities.

Required Qualifications

Education

  • Bachelor’s degree (College Graduate) in Engineering, Computer Science, Information Technology, or a related field

Experience

  • 5+ years of experience in a Technical PC / IT Service Delivery / Operations role
  • Strong exposure to IT operations, incident management, service performance, and governance

Technical & Functional Skills

  • Strong proficiency in Excel (advanced formulas, pivots, data validation)
  • Experience working with dashboards, reports, and operational trackers
  • Working knowledge of ITIL processes, incident, problem, and change management
  • Hands-on experience with ServiceNow (SNOW) reporting or operations (preferred)
  • Ability to work with structured and unstructured operational data

Behavioral & Professional Skills

  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Comfortable working with senior leadership and global teams
  • High attention to detail and strong execution discipline
  • Ability to manage multiple priorities in a fast-paced environment

Preferred Experience (Good to Have)

  • Prior experience in IT Control Tower, NOC, PMO, or Service Management Office
  • Exposure to global service delivery environments
  • Experience supporting leadership governance forums
  • Basic understanding of reporting tools (Power BI exposure is a plus, but not mandatory)

Additional Locations:
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
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