Role Overview

This role provides on-site basic technical support for Business Impact Area (BIA) environments, supporting VIP users and core business systems.

The position is ideal for early-career professionals and focuses on delivering hands-on IT support, resolving routine technical issues, and ensuring a positive user experience.

Key Responsibilities

• Provide basic on-site technical support for VIP users within BIA environments
• Support configuration, installation, and maintenance of market data systems (e.g., Bloomberg, Reuters, Broadcast, Dealing, Agência Estado, BMF)
• Provide support for proprietary and commercial systems (e.g., Windows, Office, ERP systems such as Totvs) across desktops, laptops, printers, mobile devices, and peripherals
• Perform on-site diagnosis and resolution of hardware and software issues
• Ensure all actions related to incident resolution or escalation are accurately recorded in ITSM systems
• Conduct basic diagnostics and resolve equipment performance issues
• Perform hardware maintenance and break/fix services when required
• Provide guidance to users on preventive maintenance and system configurations to improve performance

Key Skills & Competencies

• Good written and verbal communication skills
• Basic understanding of hardware and software support technologies
• Ability to handle routine service requests and troubleshoot simple technical issues
• General understanding of IT processes, procedures, and operational workflows
• Ability to work effectively under supervision and follow established guidelines
• Strong attention to detail, including documentation and reporting

Preferred:

• Exposure to trading desk tools (e.g., Bloomberg, Reuters, Broadcast, Dealing, Agência Estado, BMF)

Qualifications & Experience

• Experience:
  Up to 2 years of experience in on-site IT support or a related technical environment

• Education:
  Technical high school diploma or undergraduate degree in progress in an IT-related discipline, or completion of relevant IT certifications