Role Overview

This role provides on-site technical support focused on device deployment and lifecycle services for PCs and mobile devices.

The position is responsible for executing deployments, ensuring systems are properly configured, and delivering a seamless user experience during upgrades, replacements, and onboarding of new equipment.

Key Responsibilities

• Manage and execute deployment requests for desktops, laptops, and mobile devices
• Ensure all deployment activities are accurately recorded in ITSM systems
• Perform diagnostics and resolve performance issues on deployed equipment
• Execute hardware maintenance and break/fix repair services when required
• Perform upgrades or replacements of computers, monitors, and related accessories
• Coordinate with warehouse and asset management teams for hardware logistics
• Reinstall operating systems and configure required software environments
• Validate and replicate user environments to ensure new devices are fully functional replacements of prior systems
• Install and configure operating systems and applications (Windows, macOS, Linux, iOS, Android)

Key Skills & Competencies

• Strong written and verbal communication skills
• Solid knowledge of hardware and software deployment and support technologies
• Ability to troubleshoot and resolve intermediate-level technical issues
• Understanding of how deployment activities impact user experience and service delivery
• Ability to collaborate effectively across teams and operational functions
• Strong documentation and reporting capabilities

Qualifications & Experience

• Experience:
  2–5 years of experience in IT support roles such as Field Services or Deployment Services within enterprise or outsourced environments

• Education:
  Undergraduate degree in an IT-related discipline or technical high school education supplemented with relevant IT certifications

• Preferred Technical Knowledge:

  • Experience with data wipe tools (e.g., Blancco, KillDisk, SysTools)
  • Experience with OS image creation and distribution (e.g., Microsoft Intune, SCCM, ISO, MSI)