Role Overview

The Asset Management Analyst plays a critical role in ensuring the accuracy, governance, and lifecycle management of IT hardware assets.

This position is responsible for maintaining high-quality asset data, supporting operational processes, and ensuring compliance with asset management standards.

Key Responsibilities

• Oversee asset-related projects, service processes, and asset movements to ensure data accuracy within asset management systems
• Manage registration and lifecycle tracking of IT hardware (desktops, notebooks, VDIs, monitors)
• Control equipment disposal and ensure proper inventory write-off in administrative systems
• Identify and resolve data inconsistencies; support users with inventory-related requests
• Coordinate hardware collection, reuse, and full lifecycle management (HLCM), including reporting and KPI tracking
• Manage leasing contracts and support hardware refresh programs
• Prepare reports for Lenovo and customer review meetings
• Serve as a customer escalation point when needed
• Participate in regular customer meetings

Key Skills & Competencies

• Strong written and verbal communication skills
• Working knowledge of hardware and software support technologies
• Ability to handle intermediate-level technical issues, including diagnosis and resolution
• Understanding of how individual work impacts broader operational outcomes
• Ability to build cross-functional relationships and support workflow efficiency
• Experience preparing technical reports and documentation
• Familiarity with ITSM tools (ServiceNow preferred)
• Experience working with CMDB systems (ServiceNow preferred)
• Exposure to asset management tools such as Flexera
• Experience with Microsoft SCCM and Intune (preferred)

Qualifications & Experience

• Experience:
  2–5 years of experience in an IT operations environment, such as Field Services or Asset Management

• Education:
  Undergraduate degree in an IT-related discipline or technical high school plus relevant IT certifications

• Certifications (Preferred):
  ITIL Foundation
  IAITAM Certification