Field Services Junior Technician

Lenovo
Lenovo

são paulo, state of são paulo, brazil

Posted on Jun 10, 2026

General Information

Req #
WD00100233
Career area:
Information Technology
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Wednesday, June 10, 2026
Working time:
Full-time
Additional Locations:
* Brazil - São Paulo - São Paulo
* Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements


Role Overview

This role focuses on onsite technical support, handling incidents that could not be resolved remotely by the Service Desk (Level 1 support).

Key Responsibilities

  • Manage and resolve assigned support tickets
  • Perform onsite diagnosis and troubleshooting of hardware and software issues
  • Support a range of systems and environments including:
    • Windows, Office, Totvs, ERP, and other applications
    • Desktops, laptops, printers, mobile devices, and peripherals
  • Execute hardware maintenance and repair services (Break & Fix) when required
  • Perform equipment installation, replacements, and upgrades
  • Document all actions taken during incident resolution or escalation in the ITSM system
  • Identify and resolve equipment performance issues
  • Provide guidance to users on preventative maintenance and optimal configurations
  • Ensure a high level of customer satisfaction through clear communication and effective support

Key Skills & Competencies

  • Strong verbal and written communication skills
  • Foundational knowledge of hardware and software support principles
  • Ability to follow established procedures and workflows
  • Experience handling routine and straightforward technical issues
  • Basic understanding of IT service environments and support activities
  • Ability to work under supervision while applying learned technical skills

Candidate Requirements

Experience:

  • Up to 2 years of experience in onsite IT support or a similar role

Education & Certifications:

  • Technical high school diploma, or
  • Undergraduate degree in progress in IT or a related field, or
  • Relevant IT certifications

Additional Locations:
* Brazil - São Paulo - São Paulo
* Brazil - São Paulo - Sao Paulo
* Brazil
* Brazil - São Paulo
* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo
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