General Information

Req #

WD00100344

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

* Brazil - São Paulo - São Paulo

* Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Business Area Description

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives of Position

Analyze, design, and continuously improve IT service and operational processes to increase efficiency, quality, and user satisfaction

Day-To-Day Tasks

Identify opportunities to reduce incident recurrence and optimize workflows through standardization, automation, and best practices
Map, document, and analyze end-to-end IT service processes (incident, request, problem management)
Identify inefficiencies, bottlenecks, and recurring issues, proposing improvements and optimization actions
Ensure documentation of processes, procedures, and standards is accurate, updated, and accessible
Participate in continuous improvement forums, operational reviews, and governance routines

Key Competencies Needed

Excellent verbal and written communication skills
Strong process analysis and improvement skills (process mapping, optimization, continuous improvement methodologies)
Ability to translate business and operational needs into structured processes and workflows
Solid understanding of ITIL/ITSM processes and service performance metrics
Understanding of Service Desk, End User Computing, and Digital Workplace environments
Ability to influence stakeholders and drive insights-based decisions without direct authority

Previous Experience

3–5 years of experience in IT service operations, reporting, data analysis, or service delivery environments
Experience as a Process Analyst, Business Analyst, or Continuous Improvement specialist
Experience in process optimization initiatives and performance improvement programs

Qualifications

Diploma or Degree in an IT or Business-related discipline
ITIL Foundations Certification

Preferred:

Certifications in ITIL, Lean, Six Sigma, or process management