Key Responsibilities:

• Administer and maintain AWS RDS databases (MySQL, PostgreSQL, Microsoft SQL Server) and NoSQL databases (e.g., DynamoDB, MongoDB).
• Apply ITIL-aligned incident, change, and problem management practices in daily operations.
• Ensure database performance, availability, and scalability through proactive monitoring and tuning.
• Design and implement automated solutions for provisioning, backup, recovery, and scaling using AWS-native tools and scripting.
• Provide L2 operational support, including root cause analysis and issue resolution aligned with ITIL service operations.
• Implement security controls, data protection, and compliance in line with cloud and ITIL governance frameworks.
• Support business continuity and disaster recovery strategies, including high availability and replication.
• Participate in 24x7 on-call rotation, ensuring timely response to incidents as per SLAs.
• Collaborate with DevOps, Security, and Application teams to support change releases and service transitions.
• Experience in WOG/GCC and GCC+ environments is preferred.

Required Experience:

• 7+ years in database administration, with at least 3+ years in AWS and AWS RDS environments.
• 3–5 years of SQL database administration experience.
• Extensive hands-on experience with MySQL, PostgreSQL, Microsoft SQL Server, and NoSQL technologies.
• Proven experience in AWS database services such as Amazon RDS, DynamoDB, and the associated ecosystem.
• Strong understanding of ITIL service management framework, particularly incident, change, and problem management.

Technical Skills:

• Proficient in AWS automation tools: CloudFormation, Lambda, and scripting (Python, Bash).
• Experience using AWS monitoring tools: CloudWatch, Performance Insights, AWS Trusted Advisor.
• Strong in database backup/recovery, replication, clustering, and high-availability solutions.
• Familiarity with ITIL-aligned service desk tools (e.g., ServiceNow, BMC Remedy) is a plus.
• Exposure to WOG/GCC and GCC+ environments is a strong advantage.

Certifications:

Mandatory:

• AWS Certified Database – Specialty
• AWS Certified Solutions Architect – Associate
• Microsoft Certified: Azure Database Administrator Associate
• ITIL Foundation Certification

Preferred:

• AWS Certified DevOps Engineer – Professional