Serviceability Engineer

Lenovo
Lenovo

Other Engineering

Taipei City, Taiwan

Posted on Jul 13, 2026

General Information

Req #
WD00102089
Career area:
Hardware Engineering
Country/Region:
Taiwan
State:
Taipei City
City:
Taipei
Date:
Monday, July 13, 2026
Working time:
Full-time
Additional Locations:
* Taiwan - Taipei City - Taipei

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:

  • Designs and implements support features within servers to ensure easy maintenance, troubleshooting, and repair in the field.
  • Collaborates with product segment (marketing) on including Serviceability and Supportability features in Marketing Requirements Documents (MRDs).
  • Works with product development engineers on delivery of Serviceability and Supportability features during design and development of next generation products.
  • Develops tools and mechanisms within server hardware and software that allow for easy monitoring, logging, diagnostics, and fault isolation
  • Reviews new server designs to verify that serviceability features function as intended and meet RAS requirements before release.
  • Analyzes reported field issues to identify patterns and areas where serviceability can be improved.
  • Collaterals internally (with Development, Procurement, Product Engineering, and support agents) and externally (Technology and platform design partners) to identify, negotiate, and drive serviceability and supportability requirements.
  • Reviews support tools and documents for completeness, cost effectiveness, and CX.
  • Combines technical and business acumens to balance product support, service delivery efficiency, and Quality.
  • Performs ROI analysis in support of technical recommendations.

Basic Qualifications:

  • 8 years of relevant industry experience
  • B.S. or M.S. in Computer Engineering or Electrical Engineering.
  • 4 years of hands-on experience in Server hardware development and problem determination, support tools development, and Server Serviceability Engineering.
  • 4 years of hands-on experience with Intel x86 or AMD servers
  • 2 years of GPU, DPU, and x86 CPU and ARM CPU support experience
  • Knowledge of networking protocols and Operating Systems (Windows, Linux, or VMWare)
  • Demonstrated ability to develop product features and requirements for serviceability and supportability.
  • 2+ years of developing technical specification in related fields.
  • Strong written and oral skills (English fluency)

Additional Locations:
* Taiwan - Taipei City - Taipei
* Taiwan
* Taiwan - Taipei City
* Taiwan - Taipei City - Taipei
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