Job Overview

As a Senior Manager of Service Readiness, you will lead the end-to-end after-sale service support strategy and execution enablement for ISG(Infrastructure) new products. You and your team own the product’s overall serviceability validation, fault diagnosis mechanism and tools readiness, field service delivery execution enablement, and cross-functional alignment to ensure all ISG new product platforms are fully service-ready for global mass production and customer shipment. This role requires technical expertise in product serviceability, service support diagnosis tools and systems, and very good understanding of overall end to end service support execution processes, plus mature people management and cross-team leadership capabilities.

Key Responsibilities

1. ISG ODT Service Readiness Leadership
Lead the full lifecycle service readiness activities for ISG new product platforms, including service and support plan of new products, product serviceability, spare part definition and supply readiness, service education readiness, service related web contents readiness etc. service end to end readiness to support a new product launch.

2. Serviceability Design & Optimization
Drive continuous improvement of server serviceability and supportability, influence the product design into something easier to be serviced in the field and manage the estimated support cost of the new product within the contained budget.

3. Global Cross-functional Collaboration
Align with global development team, quality team, MFG team, supply chain team, etc cross function teams within ODT as well as service internal teams such as premier support team, parts team, Geo service delivery team, education team, professional service teams etc on the service and support readiness on NUDD products/features time to market.

4. Team Management & Talent Development
Manage a global service readiness team, assign ODT/NPI project workloads, conduct performance management, mentor senior engineers, build technical capability baseline, and optimize team process and work efficiency.

Required Qualifications
1. Bachelor’s degree or above in Computer Science, Electronic Engineering or related majors.
2. 8+ years of server hardware serviceability / service readiness / NPI engineering experience, with 5+ years people management experience.
3. Excellent cross-team communication, global collaboration and project milestone control capabilities.
4. Fluent oral and written English for global meeting communication and technical document delivery.
5. Strong logical thinking, data analysis capability, and closed-loop problem-solving mindset.

Preferred Qualifications
1. Experience in global server product New Product Introduction (NPI) mass production release and service readiness gate management.
2. Experience leading technical improvement projects to reduce service cost and improve product serviceability.

Core Competencies
• Technical Leadership & Serviceability Architecture Design
• Global Cross-functional Alignment & Stakeholder Management
• Team Building, Mentorship & Performance Management
• End-to-end NPI/ODT Quality & Risk Control
• Data-driven Problem Solving & Continuous Process Improvement