Channel Partner Helpdesk Manager

Lenovo
Lenovo

Buenos Aires, Argentina

Posted on Jul 14, 2026

General Information

Req #
WD00102051
Career area:
Sales Support
Country/Region:
Argentina
State:
Capital Federal
City:
CABA
Date:
Monday, July 13, 2026
Working time:
Full-time
Additional Locations:
* Argentina - Capital Federal - CABA

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

  • Lead and manage the Channel Partner Helpdesk team, ensuring consistent, high-quality support delivery
  • Oversee daily operations, including ticket handling, triage, and issue resolution across partner inquiries
  • Act as the primary escalation point for complex or high-impact issues, while building and maintaining strong relationships with NA business stakeholders
  • Ensure effective coordination between partners, IT, and internal stakeholders to drive timely resolutions
  • Monitor and improve service performance metrics (e.g., response time, resolution time, ticket quality)
  • Drive process standardization and continuous improvement across helpdesk and operational support
  • Provide oversight for deal registration, bid creation, partner order-related support, and partner guidance processes
  • Ensure proper knowledge management, including documentation maintenance, updates, and team training
  • Support system launches, UAT activities, and change management to prepare the team for new tool enhancements
  • Coach and develop team members through performance management, training, and career development planning

Key Skills & Attributes

  • Strong leadership and team management skills
  • Excellent stakeholder management and cross-functional coordination ability
  • Data-driven mindset with experience in service metrics and performance management
  • Strong problem-solving and decision-making capabilities
  • Ability to operate effectively in a fast-paced, high-volume support environment
  • Customer-focused with a commitment to service excellence and continuous improvement

Qualifications

  • Bachelor’s degree or equivalent experience
  • Fluent in English (spoken and written), with ability to support US/Canada partners
  • 3+ years of experience in Helpdesk, Customer Support, or Operations Support
  • 1+ year of experience in team leadership or people management
  • Hands-on experience with partner bidding or CRM (e.g., D365) systems
  • Experience supporting B2B or channel/partner environments preferred
  • Experience working in a cross-region or global environment
  • Ability to support North America business hours

Additional Locations:
* Argentina - Capital Federal - CABA
* Argentina
* Argentina - Capital Federal
* Argentina - Capital Federal - CABA
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