Role Overview

The Hardware Certification Intermediate Analyst is responsible for managing the certification and update lifecycle of hardware components across enterprise environments. This includes ensuring compatibility with Windows, Linux, and macOS, maintaining certified hardware inventories, and managing driver deployment using tools such as MDT and SCCM.

Key Responsibilities

• Manage hardware certification and updates to ensure compatibility across Windows, Linux, and macOS environments
• Analyze and catalog hardware models and part numbers, maintaining an up-to-date inventory of certified devices and peripherals
• Perform driver certification, download, classification, and updates (e.g., .exe and .inf files)
• Maintain and update driver repositories in MDT, SCCM, or similar tools, including removal of obsolete components
• Validate operating system boot processes and ensure device usability following updates and certifications
• Manage certification logistics and documentation, including asset tracking and maintenance of boot media for deployment and recovery
• Act as an escalation point for customer satisfaction issues and support team needs
• Participate in regular customer meetings
• Ensure all activities are properly documented, including technical reporting

Key Skills & Competencies

• Strong verbal and written communication skills
• Solid working knowledge of hardware and software support technologies
• Ability to diagnose and resolve intermediate-level technical issues
• Understanding of how individual contributions impact broader team and service outcomes
• Knowledge of internal processes and ability to collaborate across teams
• Experience preparing detailed technical documentation and reports
• Familiarity with ITSM tools (ServiceNow preferred)
• Hands-on experience with Microsoft MDT, SCCM, and Intune

Experience & Qualifications

Experience:

• 2–5 years of experience in IT support, preferably in a field services or enterprise environment

Education:

• Undergraduate degree in an IT-related field, or
• Technical high school diploma combined with relevant IT certifications

Certifications

Required:

• ITIL Foundation certification

Preferred (at least two or equivalent):

• MD-100: Windows Client
• MD-101: Managing Modern Desktops
• MD-102: Explore Endpoint Management
• SC-900: Security, Compliance, and Identity Fundamentals
• 20703-1: Administering System Center Configuration Manager
• 55313AC: Administering Configuration Manager, Part I
• macOS Support Essentials
• LPI Linux Essentials