We are looking for an Order validation Specialist who will support EMEA region for ISG (Infrastructure Solution Group). Our team is responsible for setting up new customers, supporting customers from Order validation perspective and for fulfilling business requirements in terms of order changes. We cooperate closely with other teams such as Customer Fulfillment, ISSR, Order execution or sales.

Position Description:

In this position, you will be responsible for validating customer orders in accordance with Firm Order Policy requirements and other business process guidelines.

Responsibilities:

• Process customer orders within the agreed Service Level Agreements in a timely and accurate manner
• Manage stuck orders placed remotely
• Liaise with other Lenovo functions within Global Supply Chain and Sales organizations to resolve any front-end issues preventing orders from being loaded
• Understand various route-to-market, and customer specific requirements to order processing and be able to apply this knowledge to order validation
• Ensure transactional billing accuracy
• Electronic filing of customer orders and supporting documentation

Position Requirements:

• English at communicative level
• Customer fulfillment or Sales support experience (at least 1 year)
• Computer literacy (MS Office)
• Excel Proficiency – good to have
• Good time management skills in order to meet the deadlines
• Strength in teamwork but being able to work /act independently as well
• Ability to prioritize, document and enable problem resolution
• Efficiency, accuracy, and attention to detail

Organization

You will report to ISG Transactional Support Manager supporting customers in EMEA. You will participate in collaborative planning calls and meetings.

• Opportunities for career development & growth
• Performance-based rewards
• Flexible working environment (combination of working from home/office)
• Up to 3 personal days annually
• Additional vacation days
• A broad selection of soft / hard skills trainings and individual mentoring

The gross base monthly salary range for this position is 1417 EUR - 2071 EUR, depending on experience + variable part 12% of your annual earnings.