Deskside Support Engineer

Lenovo

Customer Service

Brooklyn, NY, USA

Posted on Jul 21, 2026

General Information

Req #

WD00102108

Career area:

Services

Country/Region:

Hong Kong

City:

Hong Kong

Date:

Tuesday, July 21, 2026

Working time:

Full-time

Additional Locations:

* Hong Kong

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

- The Job
  - Deliver 24/7 IT support to end-users through phone, email, instant message, and online ticketing system (If applicable)
  - Promptly diagnose and resolve issue in a timely manner
  - Log and track support cases in the ticketing system, follow up on open cases until final resolution
  - Escalate complex issues to the appropriate Support team or subject matter experts
  - Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolution
  - Liaise with external vendors or service providers as needed
  The Person
  - Strong presentation, communication, and interpersonal skills to interact effectively with a diverse group of technical personnel, executives, managers, and subject matter experts.
  - ITIL Foundation certification is a plus
  - Proficient in both English and Chinese (spoken and written)
  - Positive attitude, fast learning ability, and the energy to perform in a challenging environment.
  #LPS