For our Enterprise & Public Sector Sales Team, we are looking for a new ISR who will sell Lenovo products, services, and solutions to clients through inbound and outbound phone calls. You will be responsible for a teritorry supporting a Sales Account Executive, selling the benefits of the full catalog of Lenovo products and selling against the competition. You will champion the innovative power of our products by driving sales with key customers to achieve revenue and profitability objectives. You will configure, price, negotiate and quote sales solutions as well as provide, proactive follow-up, product information and overall account support via the telephone. You understand Lenovo's portfolio of award-winning products and will develop strategies to help new and existing customers find and implement the best solutions...

The missions of this ISR role :

• Act as the main interface with the partner for all order escalation topics and backlog follow‑up.
• Respond to product availability inquiries, ensuring proper interface with Planning, 4P and Technologists.
• Be responsible for the proper follow‑up and resolution of order disputes.
• Act as the interface with the partner’s Procurement/Purchasing department.
• Interface with Lenovo Premier Support for the management of urgent after‑sales service escalations.
• Respond to product-related questions on accessories, services and monitors to BP and customers.
• Handle Excel files, including the use of VLOOKUP functions, for various operational tasks.
• Demonstrate a strong level of communication skills and a good understanding of customer expectations.
• Interact with numerous internal stakeholders to collect information related to products, planning and after‑sales services, and clearly explain it to the partner or customer.