ISG OEM International Account Support Manager

Lenovo
Lenovo

Customer Service

Bratislava, Slovakia · Bratislava Region, Slovakia

EUR 32,900-48,180 / year

Posted on Jul 30, 2026

General Information

Req #
WD00102925
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Thursday, July 30, 2026
Working time:
Full-time
Additional Locations:
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements


The working hours for the position is from 4pm until 12am, supporting North America.

Core Responsibilities:

Catalogue & Lifecycle Management

  • Maintain catalogue accuracy (Part No., pricing, availability, lifecycle)
  • Manage updates (quarterly reviews, quote validity, replacements, EOL)
  • Maintain catalogue structure, templates, and OEM BOM content

Pricing & Commercial Alignment

  • Apply and govern pricing models, margins, and approvals
  • Ensure consistency across catalogue and quote-based transactions
  • Support transitions between catalogue and quote-driven models

Customer & Stakeholder Engagement

  • Act as primary catalogue contact for customer and account teams
  • Maintain regular cadence (including operational issue tracking calls)
  • Collaborate with Sales, SBOT, partners, and Business Partners

Configuration & Pre-Sales Support

  • Support catalogue configurations, custom quotes, and RPQs
  • Provide V3 order support and V4 pre-buy support
  • Enable account teams with catalogue additions and updates

Issue & Order Management

  • Investigate and resolve billing, invoicing, and repricing issues
  • Support order management and ensure smooth execution
  • Troubleshoot system and catalogue-related discrepancies

Change & Process Improvement

  • •Submit change requests (e.g., SCRT, LFO, material alternates)
  • Drive automation and catalogue optimization initiatives
  • Define requirements for BT / system enhancements
You'll bring:
  • The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills.
  • Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included:
  • Strong written and verbal English

What Lenovo can offer you:

  • Opportunities for career development & growth
  • Performance-based rewards
  • Flexible working environment (combination of working from home/office)
  • Up to 3 paid Personal days annually
  • Additional vacation days
  • A broad selection of soft / hard skills trainings and individual mentoring
The anticipated initial gross base monthly salary range for this position is 2741- 4015 EUR, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Slovakia
* Slovakia
PAY TRANSPARENCY
The anticipated initial gross base salary range for this position is €32900–48180 per year. This range applies to the primary job location Slovakia and is determined using objective, non-discriminatory and gender-neutral criteria, including skills and relevant experience. Final compensation will be based on relevant experience, skills, and business considerations.
Individuals may also be eligible for variable compensation (such as bonus or commission), depending on the role. The applicable variable pay model, eligibility, and target levels will be discussed during the recruitment process.
In addition to base salary and any applicable variable compensation, Lenovo provides statutory remuneration components required by local law, as well as Lenovo's comprehensive benefits package supporting employee well-being, development, and equal opportunities.
For roles open across multiple countries, local base salary ranges may vary based on market conditions, internal frameworks, and legal requirements. The relevant local range will be transparently communicated during the initial discussions.

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
See more open positions at Lenovo