Key Responsibilities

Product strategy and roadmap

• Defne and communicate the EKP product vision, strategy, value proposition, and multiyear roadmap.
• Translate enterprise priorities and business problems into scalable platform capabilities and prioritized use cases.
• Own product priorities, investment recommendations, release plans, and product lifecycle decisions.
• Balance near-term business needs with enterprise scalability, reuse, security, and long-term platform development.
• Establish clear product governance and decision-making processes across business, DT, engineering, architecture, and control functions.

Business and stakeholder leadership

• Engage senior business and functional leaders to identify high-value knowledge use cases and adoption opportunities.
• Build alignment across global and regional stakeholders, including teams in the United States, China, and other key markets.
• Aggregate domain requirements and determine which needs should be addressed through shared enterprise capabilities versus domain-specific solutions.
• Partner with KM Empowerment teams to translate business and user needs into product requirements.
• Serve as the primary business advocate for EKP across the enterprise.

Product execution

• Develop and manage the product backlog, requirements, acceptance criteria, and release priorities.
• Partner with architecture, engineering, UX, security, privacy, data governance, and vendors to deliver the roadmap.
• Ensure product decisions are grounded in user research, platform analytics, operational data, and business outcomes.
• Lead pilots and phased releases, incorporating user feedback and lessons learned into product development.
• Identify and manage product dependencies, risks, resource requirements, and delivery trade-offs.

Adoption and value realization

• Partner with KM Empowerment and Tower DT teams to embed EKP into priority business workflows.
• Define adoption plans and ensure product development is connected to real changes in how work is performed.
• Establish success measures covering adoption, search and retrieval quality, knowledge reuse, user experience, productivity, and business value.
• Track platform performance and product outcomes, using evidence to refine priorities and support future investment decisions.
• Promote reuse of shared knowledge assets and reduce fragmented or duplicative knowledge solutions.

Qualifications

• Bachelor’s degree in business, technology, information management, computer science, or a related field; advanced degree preferred.
• Typically 12+ years of experience in product management, digital platforms, enterprise technology, knowledge management, or related fields.
• Significant experience leading complex enterprise products or platforms in a global organization.
• Demonstrated ability to develop product strategy, manage roadmaps, prioritize investments, and deliver measurable business outcomes.
• Experience working with enterprise search, knowledge platforms, content-management systems, AI assistants, RAG, knowledge graphs, or adjacent technologies.
• Strong executive stakeholder management and ability to align business and technical teams across organizational and geographic boundaries.
• Experience working with agile product and engineering teams.
• Strong understanding of user-centered product design, adoption, change management, and value measurement.

Leadership Capabilities

• Enterprise and customer mindset
• Product vision and strategic prioritization
• Business-to-technology translation
• Executive influence and stakeholder alignment
• Data-driven decision-making
• Cross-functional and global collaboration
• Comfort operating with ambiguity
• Ability to move between strategic direction and hands-on product leadership