At Lenovo Solutions & Services Group (SSG), we are seeking an experienced and results-driven Transition Delivery Manager to lead customer transitions and complex service implementations across the EMEA region. You will drive delivery excellence, oversee a portfolio of strategic projects, and lead a high-performing team while championing AI-native ways of working.

Reporting to the Director, DWS Delivery - EMEA, you will play a key role in ensuring successful customer outcomes, strengthening operational performance, and advancing Lenovo's services growth strategy.

What You Will Do:

What You Will Bring:

• 10+ years of progressive experience in IT services, managed services, or outsourcing environments, including significant experience leading customer transitions, transformation programs, or complex service implementations across enterprise customers.

• Proven people leadership experience with a track record of successfully building, developing, and leading high-performing teams in collaborative, geographically dispersed, and matrixed organizations.
• Expert program and project management capabilities, including planning, organizing, and delivering large-scale, multi-workstream initiatives from initiation through implementation and operational handover, while managing commercial, contractual, and delivery risks.
• Deep understanding of transition management methodologies and best practices, with experience across the full project lifecycle, including requirements gathering, solution design, build, testing, deployment, governance, and service readiness.
• Strong stakeholder management and communication skills, with the ability to act as a trusted liaison between business and IT teams, influence senior leaders, and present confidently to executive-level audiences.
• Hands-on experience leveraging AI-native ways of working, including the use of agentic AI tools, workflow automation, prompt libraries, knowledge repositories, and AI-driven process improvements that deliver measurable business outcomes.
• Strong understanding of AI governance and operational excellence, including data classification, confidentiality, risk management, human validation, structured documentation, knowledge management, and responsible AI adoption within customer-facing environments.
• Preferred qualifications include PMP, PRINCE2, PgMP, MSP, PMI-ACP, ITIL, or equivalent certifications; proficiency with data analysis and reporting tools such as Excel and Power BI; experience creating process maps, swim-lane diagrams, and architecture documentation using Visio, Mermaid, or similar tools; expertise with program planning tools such as MS Project; exceptional analytical, problem-solving, organizational, and leadership skills; the ability to operate effectively in ambiguous situations, influence across global matrix organizations, and travel up to 30% as required.