About the Position

We are seeking a high-energy, detail-oriented account executive to join our North America Hyperscale team. In this pivotal role, you will partner directly with a Senior Account Executive to manage a premier territory focused on the intersection of AI infrastructure and Scale Cloud.

You aren't just a "backup"—you are the engine room of the account. Your mission is to own the tactical execution and routine customer interface, ensuring operational excellence so the Senior AE can focus on long-term strategy and partnership expansion.

This position will be remote with PST working hours and we expect 40% travel.

Key Responsibilities:

• Serve as a full cycle account manager from opportunity identification to delivery and power-on, ensuring business execution and customer satisfaction within named accounts.
• Serve as Secondary contact for all customer communications and serve as Primary for particular functions.
• Lead internal and external meetings related to supporting key customers including occasional early-morning or late-night to collaborate with global team members.
• Maintain task trackers and routine slide deck updates for internal and external stakeholders.
• Schedule breakout sessions and ensure tasks are closed out.
• Lead operational execution as representative of Sr AE and advocate for the customer when they cannot be present.
• Drive internal discussion with our stakeholders to help ensure prompt communication and resolution for any customer satisfaction issue that arises.
• Chase new leads and lines of business within account base.
• Respond to RFPs in collaboration with Sr AE.
• Travel for key customer meetings (QBRs) and special events (conferences/factory tours).

Basic Qualifications:

• Bachelor’s Degree in Business Administration, Marketing or relevant field.
• 7+ years of Experience as a Full cycle account manager from opportunity identification to delivery and power-on, ensuring business execution and customer satisfaction within named accounts.
• 5+ years of Experience serving as a secondary contact for all communications.
• 5+ years of Experience supporting infrastructure solutions, datacenter or hyperscale outside and inside sales.

Preferred Qualifications:

• 7+ years of Experience as a Full cycle account manager from opportunity identification to delivery and power-on, ensuring business execution and customer satisfaction within named accounts.
• 7+ years of Experience serving as a secondary contact for all communications.
• 7+ years of Experience supporting infrastructure solutions, datacenter or hyperscale outside and inside sales.
• Experience advocating for Customer when they cannot be present.
• Experience driving internal discussions to ensure alignment and clear communication to Customer.
• Experience chasing new leads within infrastructure, hyperscale, or datacenter account base.
• Experience delivering reports and data-driven insights to drive stronger return.
• Experience preparing materials that will be presented to leadership both internally and at a Customer site.
• Proficiency with Microsoft Office Suite and comfortability with cold calling.
• Strong sense of priority and ability to operate independently.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Eagerness to travel for key customer meetings and events.