Service Engagement Manager for DACH region

Lenovo

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Bratislava, Slovakia · Bratislava Region, Slovakia

EUR 32,900-48,180 / year

Posted on Sep 16, 2026

General Information

Req #

100017616

Career area:

Services

Country/Region:

Slovakia

State:

Bratislavský kraj

City:

Bratislava

Date:

Monday, September 14, 2026

Additional Locations:

* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To find out more visit www.lenovo.com and read about the latest news via our StoryHub.

Description and Requirements

At Lenovo, you will act as a trusted advisor for customers using Premier Support services, helping to build strong relationships and deliver an outstanding service experience. You will work closely with customers, internal teams, and service partners to ensure smooth service delivery, proactive communication, and continuous service improvement. In this role, you will combine customer engagement, service management, and analytical thinking to help customers maximize the value of their Lenovo services.

What you'll do

Manage open service requests and orders through to successful resolution, ensuring a positive customer experience
Monitor service delivery performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), proactively identifying risks and driving corrective actions
Serve as the primary point of contact for service-related escalations and customer concerns
Coordinate activities across support teams, field services, account teams, and external partners to ensure seamless service delivery
Analyze service data and trends to identify opportunities for service improvement and operational excellence
Prepare and deliver regular service reviews, performance reports, and post-incident evaluations
Lead complex service delivery situations while ensuring contractual commitments and customer expectations are met

What you'll need

Experience in IT services, customer service, field service, account management, or a related environment
Strong communication, presentation, and stakeholder management skills
Ability to build relationships and effectively engage with senior leadership and C-level stakeholders
Proficiency in Microsoft Office applications and a solid understanding of PC technologies
Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
Experience in project management, program management, escalation management, or service delivery management
Professional English and German language skills;

What Lenovo Can Offer You

At Lenovo, we want you to grow professionally while maintaining a healthy work-life balance. Depending on eligibility, benefits in Slovakia include:

Hybrid working model (3 days office / 2 days home)
Flexible working arrangements
Meal allowance
Multisport card contribution
Fitness centre contribution
Sports and wellness packages
Employee Purchase Plan with Lenovo/Motorola discounts
Financial contribution for marriage and childbirth
Employee Assistance Program
Learning and development programs, including technical and soft-skills training
Language learning contributions and Slovak language courses
Volunteering opportunities and Lenovo Purpose initiatives

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

* Slovakia

PAY TRANSPARENCY

The anticipated initial gross base salary range for this position is 32,900–48,180 EUR per year. This range applies to the primary job location Slovakia and is determined using objective, non-discriminatory and gender-neutral criteria, including skills and relevant experience. Final compensation will be based on relevant experience, skills, and business considerations.

Individuals may also be eligible for variable compensation (such as bonus or commission), depending on the role. The applicable variable pay model, eligibility, and target levels will be discussed during the recruitment process.

In addition to base salary and any applicable variable compensation, Lenovo provides statutory remuneration components required by local law, as well as Lenovo's comprehensive benefits package supporting employee well-being, development, and equal opportunities.

For roles open across multiple countries, local base salary ranges may vary based on market conditions, internal frameworks, and legal requirements. The relevant local range will be transparently communicated during the initial discussions.

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.