Role Overview:
We are looking for Consumer Inside Sales Support Representative (ISSR) to join our team.
In this role, you will provide operational and administrative support to Consumer Sales teams in Nordics and Benelux, ensuring smooth execution of sales activities, promotional programs, retailer requirements and internal processes.
You will work closely with Sales Representatives, Product Managers and cross-functional teams to deliver accurate, timely and efficient support to our retail partners.
Your responsibilities will include:
- Support the creation and maintenance of sales promotions and promotional programs, ensuring information is accurate and processed on time.
- Work closely with Sales teams to understand requests, clarify requirements and resolve operational issues.
- Process and follow up on claims, disputes and payment-related requests.
- Monitor reports and data to identify missing information, discrepancies or outstanding requests.
- Prepare and maintain product datasheets and retailer-specific product information.
- Collect and provide product details such as specifications, product codes, packaging information and images.
- Use internal systems and databases to update programs, product information and customer/retailer data.
- Support Sales with various day-to-day administrative and operational requests, including CRM/helpdesk tickets.
- Coordinate with different internal teams, such as Sales, Product Management and other support functions, to resolve issues.
- Proactively follow up on open requests, keep stakeholders updated and support improvements to existing processes.
Required Skills & Qualifications:
- Good communication and interpersonal skills, with a customer-focused approach.
- Good knowledge of Microsoft Excel and other Microsoft Office applications.
- English, both written and spoken.
- Previous experience (1-3 years) in Sales Support, Sales Operations, Business Administration or a similar role is preferred
- Experience working with CRM systems, sales promotional programs or financial claims processes - nice to have
- Interest in AI tools, automation and continuous process improvement is preferred
This role offers an excellent opportunity to gain exposure to Lenovo’s Consumer business, collaborate with international Sales teams and develop expertise across Sales Operations, promotional management and retail partner support.
You will become part of a collaborative team that values ownership, knowledge sharing, continuous improvement and professional development, with opportunities to contribute to AI-driven process optimization and automation initiatives.
What Lenovo can offer you:
- Opportunities for career development & growth
- Performance-based rewards
- Flexible working environment (combination of working from home/office)
- 3 personal days per year
- Additional vacation days
- A broad selection of soft / hard skills trainings and individual mentoring
The anticipated initial gross base monthly salary range for this position is 1416 - 2071 EUR, depending on experience + variable part 12% of your annual earnings
