Sales Support Intern
Sales & Business Development, Customer Service · Part-time
EUR 11,200-16,390 / year
Why Work at Lenovo
Description and Requirements
We are currently recruiting an intern for EMEA Sales Support Team, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, The candidate will be responsible for understanding the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.
The Sales Support & Claims team is crucial for Lenovo to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your career, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.
We are looking for proactive people who do not like a routine at work. The team supports the EMEA region.
Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.
Responsibilities include:
- Contract management - creation, maintenance, renewals, registration
- Validation of terms and conditions
- Proposal and Price Quotes Creation
- SOW Preparation
- Audit-ready documentation creation and storage maintenance
- Improving systems and processes
Other requirements include:
- Currently pursuing a degree at a Slovak/Czech/Austrian University
- Availability to work 20 hours per week
- Business level English skills both written and verbal (another foreign language is an advantage such as: German, French, Italian or Spanish)
- Reporting and analysis skills - detail oriented
- Customer Satisfaction and Customer Escalation Management
- Strong ability to gather, analyze, monitor, and document data
- Interpersonal and relationship management skills
- Flexibility to work in a fast-paced environment and manage multiple concurrent tasks
What Lenovo can offer you:
- Salary: 7.00 EUR per hour + Meal Vouchers ≈ 157.50 EUR per month
- Multisport Card and other sport related benefits
- Lenovo EAP – support in personal and/or work-related challenges
- Teambuilding activities, events and parties
- Multicultural Corporate Environment
- Soft & Hard Skills Trainings
- Free Beverages