Role Summary

The Solution Architect Manager leads solution architecture for Lenovo Smart Retail, with a particular focus on Managed Services and Professional Services. This role combines team leadership, customer engagement, solution development, commercial governance, and portfolio strategy to drive revenue, improve win rates, and strengthen customer satisfaction.

The role operates in a hybrid working model and collaborates with customers, Lenovo Sales, Service Delivery Partners, ISVs, Software and AI Providers, and cross-functional teams globally.

Key Responsibilities

• Lead and develop the Solution Architecture team, driving Smart Retail revenue, win rates, and customer satisfaction across Managed Services and Professional Services.
• Build team capability through continuous enablement on Lenovo Offerings, Portfolio, market developments, emerging technologies, and Lenovo Delivery Services.
• Lead customer-facing solution engagements, working with customers, Lenovo Sales, ISVs, Service Delivery Partners, and Software & AI Providers on discovery, whiteboarding, Proof of Concepts, and RFPs.
• Drive solution development and architecture alignment, mapping Lenovo Solutions to customer environments, requirements, and business challenges.
• Govern Statements of Work (SoW) by reviewing solution scope and contractual requirements and identifying key Lenovo and customer risks.
• Set solutioning and quality standards, including structured repositories, reusable tools, discovery and scoping practices, financial modeling, SoW creation, and project allocation reviews.
• Provide Smart Retail market and portfolio leadership, applying competitive, market, and emerging-technology insights to Lenovo’s end-to-end Smart Retail Solution roadmap.
• Drive cross-functional execution and continuous improvement, partnering with Services Sales, hardware account teams, project management, finance, legal, procurement, and global teams to improve solutioning processes and delivery effectiveness.

Skills & Experience

Must-have

• Proven experience in solution architecture and solution development, with the ability to translate customer business challenges into effective technology and services solutions.
• Demonstrated experience leading and mentoring solution architecture or technical teams, including competency development, quality standards, and portfolio enablement.
• Strong knowledge of Managed Services and Professional Services, including solution scoping, delivery alignment, and commercial considerations.
• Hands-on experience with Statement of Work (SoW) development and review, financial modeling, architecture alignment, Proof of Concepts, and RFP responses.
• Strong customer-facing capability, including discovery, whiteboarding, solution presentation, and engagement with Sales, partners, ISVs, and Software & AI Providers.
• Solid understanding of the Smart Retail industry, including market trends, competitive dynamics, emerging technologies, and relevant solution toolsets.
• Demonstrated ability to collaborate across global and cross-functional teams, including Services Sales, hardware account teams, project management, finance, legal, procurement, and delivery teams.